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Location: Amsterdam, Prinsengracht
Employment type: Full-time
About Safecourt Kitchen:
At Safecourt Kitchen, we deliver top-quality kitchen appliances that make cooking more fun and easier. We currently have nearly 1,000+ Trustpilot reviews and score a 4.7. With hundreds of customers every day, this takes attention and time to maintain. Customer satisfaction is essential to us, which is why we’re looking for a passionate Customer Care Specialist who can take the customer experience to the next level.
Your mission:
As a Customer Care Specialist, you make customer service our top priority. You aim for an average return rate of 5% and a minimum review score of 4.7 across all marketplaces and websites. You focus on a customer intimacy strategy that maximises customer loyalty and satisfaction.
Apply for your dream job ➡️
Location: Amsterdam, Prinsengracht
Employment type: Full-time
About Safecourt Kitchen:
At Safecourt Kitchen, we deliver top-quality kitchen appliances that make cooking more fun and easier. We currently have nearly 1,000+ Trustpilot reviews and score a 4.7. With hundreds of customers every day, this takes attention and time to maintain. Customer satisfaction is essential to us, which is why we’re looking for a passionate Customer Care Specialist who can take the customer experience to the next level.
Your mission:
As a Customer Care Specialist, you make customer service our top priority. You aim for an average return rate of 5% and a minimum review score of 4.7 across all marketplaces and websites. You focus on a customer intimacy strategy that maximises customer loyalty and satisfaction.
Apply for your dream job ➡️
What does the role look like?
What are you going to do?
- Outstanding Customer Service:
- Achieving and maintaining a Trustpilot score of 4.7/5.
- Handling customer questions at the highest level and providing proactive email outreach.
- Turning negative customer experiences around by offering solutions.
- Product Improvements:
- Collecting return reasons and suggestions for product changes.
- Spotting market trends and implementing improvements.
- Writing scripts for instruction videos and monitoring product reviews on marketplaces.
- Post-Order Customer Experience:
- Developing an email flow for the customer experience after ordering.
- Creating a brand experience through the packaging.
- Developing a loyalty program for our customers.
- Customer Intimacy Strategies:
- Developing and implementing customer intimacy strategies.
- Delivering top-level customer service, possibly with the help of interns.
- Aiming for positive reviews from every customer who has been helped well.
Who are you?
- Efficient and Organized: You work in a structured way and plan well.
- Enthusiastic and Quality-Driven: You have a contagious enthusiasm and strive for the highest standards.
- Communicative and Persuasive: You communicate clearly and know how to convince customers.
- Proactive and Solution-Oriented: You take initiative to solve customer problems and improve customer satisfaction.
What can you do?
- Perfect command of the Dutch language and grammar
- Familiar with Klayvio or MailChimp
- Familiar with Trustpilot
What do we offer?
- A challenging role within a fast-growing company.
- Room for your own vision and goals.
- A competitive salary and attractive benefits.
- The chance to be part of a passionate, fun, and young team.
- Working in Amsterdam’s most beautiful location, in a brand-new office on the Prinsengracht.
- Trust and freedom to work autonomously.