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Location: Amsterdam, Prinsengracht
Employment: Full-time
About Safecourt Kitchen:
At Safecourt Kitchen we deliver top quality kitchen appliances that make cooking more fun and easier. We currently have almost 1,000+ Trustpilot reviews and score a 4.7. With hundreds of customers every day, this requires attention and time to maintain. Customer satisfaction is essential to us and that is why we are looking for a passionate Customer Care Specialist who can take the customer experience to the next level.
Your mission:
As a customer care specialist, you make customer service our highest priority. You strive for an average return rate of 5% and a minimum review score of 4.7 on all marketplaces and websites. You focus on a customer intimacy strategy that maximizes customer loyalty and satisfaction.
Apply for your dream job ➡️
Location: Amsterdam, Prinsengracht
Employment: Full-time
About Safecourt Kitchen:
At Safecourt Kitchen we deliver top quality kitchen appliances that make cooking more fun and easier. We currently have almost 1,000+ Trustpilot reviews and score a 4.7. With hundreds of customers every day, this requires attention and time to maintain. Customer satisfaction is essential to us and that is why we are looking for a passionate Customer Care Specialist who can take the customer experience to the next level.
Your mission:
As a customer care specialist, you make customer service our highest priority. You strive for an average return rate of 5% and a minimum review score of 4.7 on all marketplaces and websites. You focus on a customer intimacy strategy that maximizes customer loyalty and satisfaction.
Apply for your dream job ➡️
What does the function look like?
What are you going to do?
- Excellent Customer Service:
- Achieve and maintain a Trustpilot score of 4.7/5.
- Handle customer queries at the highest level and provide proactive mailing.
- Turning around negative customer experiences by offering solutions.
- Product improvements:
- Collecting return reasons and suggestions for product adjustments.
- Spotting trends in the market and implementing improvements.
- Develop scripts for instructional videos and monitor product reviews on marketplaces.
- Customer Experience After Order:
- Developing an email tree for the customer experience after ordering.
- Creating a brand experience through packaging.
- Developing a loyalty program for our customers.
- Customer Intimacy Strategies:
- Develop and implement customer intimacy strategies.
- Provide customer service at the highest level, possibly with the help of interns.
- Strive for positive reviews from every well-served customer.
Who are you?
- Efficient and Organized: You work in a structured manner and know how to plan well.
- Enthusiastic and High-Quality: You have an infectious enthusiasm and strive for the highest standards.
- Communicative and Convincing: You communicate clearly and know how to convince customers.
- Proactive and Solution-Oriented: You take the initiative to solve customer problems and improve customer satisfaction.
What can you do?
- Perfect Dutch language and grammar
- Familiar with Klayvio or MailChimp
- Familiar with Trustpilot
What do we offer?
- A challenging position within a fast-growing company.
- Space for personal vision and goals.
- A competitive salary and attractive employment conditions.
- The opportunity to be part of a passionate, fun and young team.
- Working in the most beautiful location in Amsterdam in a brand new office on the Prinsengracht.
- Confidence to work autonomously.